About Us.



About Us.

We're a management consulting firm that helps organizations to transform and optimize performance.  Our leadership is trained in diverse yet interconnected disciplines of:  law, strategic management, economics, and political science.  We bring you rich perspectives from our experience in law and business.  We take a multi-disciplinary and holistic approach to devising solutions, leveraging lateral thinking and creativity.  We examine your operations and help you understand how the elements in your 'machine' are connected and what levers to move to maximize results.

In everything we do, we are guided by our values.  We have a deep commitment to respecting human dignity.  We believe in the potential of human ability and human goodness to accomplish the unimaginable.


Our Founder.

Clacken Bio - click here
  • Lead Business Strategist

  • Masters, Management (top graduate, with distinction) – University of York, U.K., 2017

  • Called to the Bar – Ontario, 2007

  • LL.B. / J.D. ("best combined academic excellence and leadership") – Osgoode Hall Law School, 2006

  • Bachelors (with distinction), Business & Society: Economics & Political Science streams – York University, 2003

Shashu Clacken

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Awards & Recognition.

Exceptional Performance Full-Year Ratings (Two)    A Top 10 Canadian P&C Insurance Company, (2018, 2019)

91% Employee Engagement Score by Teams Led    A Top 10 Canadian P&C Insurance Company, (2019)

Top Graduate / Highest Award Mark   –  Masters Management Program, University of York, U.K., (2015 - 2017)

Top Dissertation  –  Emotional Intelligence in Strategic Management, University of York, U.K., (2017)

Bravissimo Award of Excellence  –  Canada's Leading P&C Insurance Company, (2014)

BravoPlus Awards (Three) for Outstanding Impact on Multiple Business Units  –  Canada's Leading P&C Insurance Company, (2013, 2014, 2015)

Outstanding performance  –  One of Canada's top business law firms & boutique of alumni, (2007 - 2012)

Dean's Gold Key Award   –  Osgoode Hall Law School, (2006)

Best combined academic excellence and leadership     Osgoode Hall Law School, (2006)

Hallett Scholarship (Two-time Recipient)    Osgoode Hall Law School

Other distinctions  –  Osgoode Law & York University

Awards & Recognition    Details:


Exceptional Performance Ratings  –  A Top 10 insurer

Led work that contributed multi-million dollar impacts to the bottom line annually.  Recognized for exceptional performance in developing, implementing, and/or managing strategy and transformation in the areas of:  value-based litigation program  |  in-house strategic Claims Legal  | win-win vendor management  |  strategic partnerships  |  Claims cost management  |  subrogation  |  counter-fraud  |  bodily injury claims  |  accident benefits claims  |  Claims data & analytics  |  Claims-Actuarial insights  |  budgeting and planning  |  workforce management  |  process improvement  |  change management  |  high performing teams  |  employee engagement  |  technology projects and implementations.


91% Employee Engagement Score    Top 10 insurer

Score calculated as part of organization's employee engagement survey, reflecting the opinions of the teams led, covering the following business areas (national scope):  internal strategic legal counsel; external legal vendor management; Claims cost management and analysis; Claims Accident Benefits strategy; and Claims Bodily Injury strategy.


Highest Award Mark  –  Masters Management, University of York, U.K.

The University of York is one of the world's leading universities; a member of the elite Russell Group of universities.  Our Founder graduated at the top of her class with the highest overall mark, 9 distinctions across 10 modules, and 6 subject prizes.


Top Dissertation    Strategic Management, University of York, U.K.

Our Founder's dissertation focused on strategic management including the value of emotions, emotional intelligence, and micro-perspectives in strategic management.  She believes that the best strategies are those that are informed by learning approaches at the micro-level, leveraging human competencies, intuitive expertise, and affective dimensions as a dynamic capability; defining a success recipe through observation, trials, reflection, refinement, and practice.


The Bravissimo Award of Excellence    Canada's Leading P&C Insurance Company

This award - the company's most prestigious award of excellence - was in recognition of notable achievements with lasting impact to the organization.  Specifically, the award recognized unprecedented success in developing, implementing, and managing a new litigation management strategy, with multi-million dollar impact to the company's bottom line.  The award also related to excellence in leading a high-performing team, excellence in vendor management, lasting contribution to policies and procedures, and alignment with corporate values.  Our Founder led the team that received this award.


BravoPlus Awards (Three):  for Outstanding Impact on Multiple Business Units    Canada's Leading P&C Insurance Company

These awards were in recognition of significant strategic contributions to multiple business units at Canada's leading property & casualty insurance company.  Areas included vendor negotiations, contract management, and vendor strategy.


Outstanding performance    One of Canada's top business law firms & boutique of alumni

Top reviews for excellence in legal work and client service; contributions to pro bono, mentorship, and recruitment initiatives; contributions to team interventions at the Supreme Court of Canada; contributions to an unprecedented international evidence-gathering project for a Stephen Lewis organization; contributions at the Ashley Smith Inquest. Served primarily large businesses.


Dean's Gold Key Award    Osgoode Hall Law School

For outstanding contributions to the law school - in recognition of "excellence, exceptional leadership, commitment, and enthusiasm"


"Best combined academic excellence and leadership"    Osgoode Hall Law School

The Torkin Manes Cohen Arbus LLP Prize.


Two-time Recipient:  Hallett Scholarship  –  Osgoode Hall Law School

The Harley D. Hallett Renewable Scholarship is among the most prestigious scholarships at Canadian law schools.


Other distinctions    Osgoode Law & York University

Osgoode Dean’s Fellow  |  Advanced Labour Law Prize (Stringer, Brisbin, Humphrey Essay Prize)  |  Dean’s Honour Roll  |  Continuing Student Scholarship  |  Sessional Academic Achievement Lists  |  Dean's Scholarship  |  Entrance Scholarship  |  Residence Don Designation  |  others.


High Profile Matters.

      • Supreme Court of Canada:  intervention in Ted Opitz v. Borys Wrzesnewskyj
      • Intervention in The Ashley Smith Inquest         
      • Supreme Court of Canada:  intervention in Miazga v. Kvello Estate
      • Supreme Court of Canada:  intervention in Hill v. Hamilton-Wentworth 
      • Supreme Court of Canada:  intervention in R. v. A.M.
      • International human rights effort: on behalf of Stephen Lewis' organization

            Click for details


Community Involvement.

We are committed to social responsibility and community development. 

Current / recent community involvement includes:

    • Co-Founder & Official Advisor: Human Resources Initiatives and Employee Resource Group – A top 10 Canadian insurer
    • Advisor to professional associations and student associations 
    • Volunteer advisory services to a mental health charity
    • Mentorship to law students, young lawyers and young professionals in financial services, insurance, and healthcare services
    • Volunteer dance Instructor to mental health and autism charities
    • Member – CAUFP (Canadian Association of Urban Financial Professionals)
    • Member – IMA (Institute of Management Accountants)
    • Board Member – CANATICS (Canadian National Insurance Crime Services), 2018 
    • Advisor to dance companies, 2007 - 2017

          Other / Past


Media & Speaking.

    • Panellist – Law Society of Ontario & Canadian Association of Black Lawyers BHM panel: “EDI Toolkit: Evaluating Organizational Inclusion”.  Feb. 10, 2022
    • Panellist – Canadian Association of Black Lawyers annual conference: “Leadership: Navigating Uncharted Waters”.  Nov. 4, 2021
    • Panellist  –  Law Society of Ontario & Canadian Association of Black Lawyers: “Strategy Toolkit for BIPOC Inclusion”.  Feb. 25, 2021
    • Author  –  The Lawyer's Daily, “Insurance regulator's draft unfair practices rule and innovation”.  Jan. 29, 2021 
    • Speaker  –  University of York Management Program:  Faculty Induction, 2016
    • Media Interview CBC TV (Breaking News)  –  regarding Supreme Court of Canada decision in Etobicoke Centre election appeal.  Interviewed by Reshmi Nair.
    • Media Quote  –  Law Times, “Lawyers mentor 24 inner-city high school students”, by Robert Todd.
    • Media Quote and Feature  –  Toronto Star, "Law Firm Committed to the Principles of Workplace Diversity", by Emily Mathieu. 
    • Panellist (two years)  –  Osgoode Hall Law School Academic Success Program: “From Keele Street to Bay Street: Research and Writing Skills Necessary to Succeed in the Legal Profession”. 
    • Moderator  –  BLSAC Conference: “Alternative Dispute Resolution”.
    • Moderator  –  The Law Society of Upper Canada (LSUC) and CABL: “Alternative Dispute Resolution through the Prism of Diversity”.
    • Key-note Speaker  –  BLSAC Conference: “Private Practice, Pro Bono and Human Rights”.
    • Author  –  OBA, Privacy Law Section, Eye on privacy, “The Companion Sniffer Dog cases: R v. Kang-Brown and R. v. A.M.”. 
    • Co-author  –  Law Times, “Caron shows need for public-interest funding”. 
    • Co-author  –  Koch Thornton LLP Case Brief, "Supreme Court of Canada Affirms Monetary Damages for a Charter Breach as a Viable Civil Claim: Vancouver (City) v. Ward”. 
    • Co-author  –  Blakes Bulletin on Litigation, Supreme Court of Canada ruling re tort of malicious prosecution.
    • Co-author  –  Blakes Bulletin on Litigation, "Supreme Court of Canada Allows Suits Against Police for Negligent Investigations".

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